Request and use login credentials from a customer to reboot or unlock their machine during the current session. Use Reboot/Reconnect and Reboot in Safe Mode to restart the customer's machine and automatically reconnect to the welcome screen. Send the Ctrl- Alt- Del command to the customer's machine.Īllow the customer to switch user profiles without locking you out.
Support customers in locked-down environments that don't allow administrator-level access. Launch customers into session more quickly and easily. running as a service Benefits of running as an application Start the GoToAssist Corporate Customer software as a service Running as an application vs. Run the GoToAssist Corporate Customer software as a service Depending on your account's configuration, support sessions may automatically launch GoToAssist Corporate Customer as a service or allow representatives to upgrade while in session. Running GoToAssist Corporate as a service (e.g., running at the administrator level) downloads an additional piece of software onto the customer's computer which enables some additional features that aren't available while running it at the basic application level. The GoToAssist Corporate Customer software can be run as either a service or an application on the customer's computer.
